Issue
A Vacation Rental Program client experienced a catastrophic fire that resulted in the total loss of its high-value vacation rental property in California. The client faced a complex claims process involving multiple coverage categories, mortgagee and lienholder documentation, reimbursement submissions, and decisions related to rebuilding. CBIZ Vacation Rental Insurance stepped in to guide the client through the adjustment process and seek a satisfactory resolution.
Solution
CBIZ coordinated with its large-loss claims administrator and carrier partner throughout the adjustment process. Along the way, our team:
- Maintained regular communication with the client
- Explained proof-of-loss requirements and payment activity
- Resolved mortgagee and lienholder documentation issues
- Prioritized undisputed amounts to help provide faster access to funds
In addition, we reviewed the policy for additional available benefits, including debris removal, affixed structures, pollutant cleanup, landscaping, personal effects, spoilage, fine arts, and electronic data processing equipment.
Our approach ensured the client was supported through the lengthy total-loss process with a focus on responsiveness, professionalism, and advocacy.
Outcome
The property was accepted as a total loss, and an actual cash value payment was approved for the building and several related coverages. Additional claim components continued to be evaluated through the final stage.
The client confirmed receipt of the final check and praised our team’s clear communication, reimbursements, and overall support – and offered to serve as a future reference.
“Losing our home was an absolute disaster that we never thought would happen. From the start, we heard many ‘nightmare’ insurance stories. Our experience was ‘anything but.’ From day one, your team did an extraordinary job throughout the difficult process. Every part of the process was handled with care and speed. Your clear communication, fast action plan, and thorough and sometimes quick reimbursements made a very difficult time much less stressful and much easier on us.”
Shayna and Larry Wein Desert Ridge Ranch LLC
| Company Information | |
|---|---|
| Industry | Vacation Rental Property Owner |
| Geographic Footprint | California |
This blog may contain scenarios that are provided as examples only. Coverage is subject to the terms, conditions and exclusions of the policy issued. The information provided is general in nature and may be affected by changes in law or the interpretation of such laws. The reader is advised to contact a professional prior to taking any action based upon this information.
