CBIZ Vacation Rental Insurance Blog

We have heard about them, we may even know a few, but handling demanding guests can be a difficult and overwhelming task. When listing websites send stress warnings for a 4-star rating, it can be hard not to have some anxiety. Even more, it may have a major impact on where your property lands on the search ranking when a below 5-star rating is left. Here are a few suggestions on how to handle demanding guests at your short-term property.

As a vacation rental homeowner or property manager, the last thing you want to hear is a guest was injured at your property. Unfortunately, injuries can and do happen. Depending on the circumstances, your guest may believe you bear some responsibility for his or her injuries. Of course, being accused of negligent or intentional acts that led to a guest’s injuries does not necessarily mean you are responsible.

While we’re nearing the end of “hurricane” season, with climate change and more active weather patterns, it can last longer or begin earlier. Therefore, you, your family and your guests need to be prepared when a hurricane strikes. Use the following guidance to stay safe and limit potential damage in the event of a hurricane.

With the demand for vacation rentals increasing, so too have the vacation rental rules and regulations. Considering that these days it is a recognized and very popular industry, it makes sense that there should be some set of rules to protect the professional image of the vacation rental industry, after all. That being said, in many instances, objections from the broader community have meant that the regulations that cities impose are quite strict. 

Owning and operating a short-term rental property can be rewarding. However, owners have to manage numerous exposures related to lodging, and many offer amenities that can dramatically increase the number of risks. Assessing your exposures and taking the appropriate precautions can go a long way toward protecting your business.

Welcome to the world of running a short-term rental vacation property. While owning an additional property and renting it out to others can make a good amount of money, there is a lot that happens behind the scenes. With decades of experience helping owners insure their most prized assets, we have seen it all and spoken to many amazing people. 

The reality of renting out your home to guests is that vacation renters can, and often do, sue property owners and managers. When guests feel they’ve been harmed by the property owner’s or manager’s actions or negligence, they might find that their only recourse is to take a property owner to court. Those expenses can add up quickly. In addition, there’s the stress of wondering how you will pay a judgment if one is ordered. Without adequate coverage, your business and your personal assets could be at risk.

Short-term rental hosts are allowed to use various surveillance devices to protect their property as long as they are disclosed in the listings, including on Airbnb and VRBO and other vacation rental booking sites. Further, while not forbidden on the exterior of the property, they are prohibited in private spaces, such as bedrooms, bathrooms and other sleeping areas. Here are a few security measures you can take to protect your short-term rental.

The last thing you want your guests to be thinking about when they walk into your vacation rental property is their safety. You want your guests to know that they are protected and safe at all costs. As a short-term vacation rental property owner, you also want to do everything in your control to make their experience one to remember for the right reasons.

CBIZ Vacation Rental Insurance is thrilled to participate in the second annual Vacation Rental Week—the vacation and holiday rental industry’s first of its kind! We’d like to use this opportunity to highlight the value and key benefits of professionally-managed vacation rentals for both guests and property owners alike, and to encourage you to book a stay or choose a professional manager to rent your vacation property.